Terms and Conditions

Effective Date: 11-01-2023
Company: Gorgol Brushes
Website: www.gorgol.net

1. Introduction

These Terms & Conditions (“Terms”) govern your use of our website and services. By accessing or purchasing from Gorgol Brushes, you agree to comply with these Terms.

2. Company Information

Gorgol Brushes
Registered in Poland
Email: info@gorgol.net

3. Products & Services

Product descriptions and images are provided to give accurate information, but slight variations in color, size, or design may occur.
We reserve the right to modify or discontinue products without prior notice.

4. Orders & Payment

All prices are listed in Euro and include VAT.
Payment must be completed before order processing.
We reserve the right to refuse or cancel any order in case of payment issues or stock unavailability.

5. Shipping & Delivery

Orders are shipped to the address provided at checkout.
Delivery times are estimates and may vary due to external factors.
We are not liable for delays beyond our control (courier issues, customs, etc.).

6. Returns & Refunds

Please refer to our Return & Refund Policy below for details.

7. Limitation of Liability

We are not responsible for any indirect, incidental, or consequential damages arising from the use of our products or website.
Our liability is limited to the value of the product purchased.

8. Governing Law

These Terms are governed by the laws of Poland and applicable EU regulations.

9. Contact Us

For any questions, please contact us at:
Email: info@gorgol.net
Website: www.gorgol.net

Return and Refund Policy

1. Eligibility for Returns

Returns are accepted within 14 days of delivery (in line with EU consumer protection law).
Products must be unused, in original packaging, and in resalable condition.
Proof of purchase (invoice or receipt) is required.

2. Non-Returnable Items

Used brushes or items not in original condition.
Custom-made or special-order products.
Discounted or clearance items (unless defective).

3. Process for Returns

Contact us at info@gorgol.net within 14 days of delivery.
Ship the product back to the address we provide.
Customers are responsible for return shipping costs unless the product is defective or incorrect.

4. Refunds

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7–14 business days via the original payment method.

5. Damaged or Defective Products

If your item arrives damaged or defective, please contact us immediately with photos. We will arrange a replacement or full refund at no extra cost.

6. Exchanges

Exchanges are available for defective or incorrect items only. For all other cases, a refund and new order must be placed.

7. Contact Us

For all return or refund requests, please contact:
Gorgol Brushes
Email: info@gorgol.net
Website: www.gorgol.net

Terms and Conditions

Return and Refund Policy

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